Delivery Policy

  1. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
  2. Unavailability of the one or more ordered books :

    If any one or more book(s) are unavailable ( due to out of print or any other reason ) in any Paid orders , customer can choose any of below 2 options:
    i). He can choose to get a refund of the same value. We will initiate a refund process which may take 4-7 working days to credit to the customer’s account.

    Example: If in an order placed of amount INR 630/- ( book values are of INR 200/-, INR 250/- & INR 180/-), book value of INR 250/- can’t be delivered due to out of print or any other reason. Customers will have two options:
    i). He can choose to get a refund of Rs. 250/-. We will initiate a refund process which may take 4-7 working days to credit to the customer’s account.

    For Paid orders(paid via online)

    The customer has the right to cancel the order immediately after has placed and paid for the order online using the Net Banking . CC/ DC or wallets. However, once order shipped , can’t be cancelled. For cancelled order a refund coupon will be generated and same can be redeemed in future orders. For any query related to cancellation of the order please WhatsApp at 9330530180 or call at 9062697998 .

  3. Items offered on our website are only available for delivery to addresses, which covers our collaborator courier service. However, we assure you that this covers all major cities of West Bengal. This is only for “cash on delivery”. If payment is once done (either online payment or cheque payment or by cash), then delivery is available at every place throughout India.
  4. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 5-15 business days of the date of your order. Business days means Monday to Saturday, except holidays. Please note we do not ship on Holidays. The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. Basically, shipping depends on the shipping policy of our collaborator courier service.
  5. You can provide special delivery instructions on the check-out page of our website.
  6. Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items.
  7. If there is any damage to the packaging on delivery, contact us immediately at readerssmart@gmail.com or contact Helpline.
  8. If you have any questions about the delivery and shipment or your order, please contact us at contact Helpline to talk to our representatives.
  9. Unavailability of the one or more ordered books :-If any one or more book(s) are unavailable ( due to out of print or any other reason ) in any Paid orders , customer can choose any of below 2 options:
    1. He can choose to get a refund of the same value. We will initiate a refund process which may take 4-7 working days to credit to the customer’s account.
    2. We will issue a discount coupon code of the same value which can be redeemed in future orders.

Example: If in an order placed of amount INR 630/- ( book values are of INR 200/-, INR 250/- & INR 180/-), book value of INR 250/- can’t be delivered due to out of print or any other reason. Customers will have two options:
1. He can choose to get a refund of Rs. 250/-. We will initiate a refund process which may take 4-7 working days to credit to the customer’s account.
2. we will issue a discount coupon of Rs. 250/- and the same will be sent with the other two available books This discount coupon can be redeemed in future order.

For Paid orders(paid via online)

The customer has the right to cancel the order immediatley after has placed and paid for the order online using the Net Banking . CC/ DC or wallets. However, once order shipped , can’t be cancelled. For cancelled order a refund coupon will be generated and same can be redeemed in future orders. For any query related to cancellation of the order please whatsapp at 9330530180 or call at 9062697998 .